hello there my name is Richard McMunn from the interview training company past my interview comm and in this tutorial I'm going to go through seven account manager interview questions and a top-scoring answers so if you have an account manager interview coming up my advice is to watch this video from beginning to end and make sure you take notes because it will make a huge difference to your preparation now before I get into those seven account manager interview questions and answers a very warm welcome to this training tutorial my name is Richard McMunn that's me there in the center and I've been helping people for about 20 years now to successfully pass their interviews and I do that by always giving you top fresh and genuine answers to your interview questions please do make sure you subscribe by clicking the button below the video and then you're not going to miss out on any of the weekly training videos I'm uploading we have about 200,000 people as part of our community now and many of you are successfully passing your job interviews I would also very much appreciate it if you gave the video I like that always motivates me to create more for you if I know you are enjoying the content thank you very much ok let's get into those seven account manager interview questions and top-scoring answers so the first question is undoubtedly going to be tell me about yourself so we want to make sure you get off on the right footing and we give them a positive answer to this first question here we go I am a passionate people person who gets immense job satisfaction from achieving consistently high results within my role as an account manager with me you would be getting someone who has plenty of experience of being a totally focused Account Manager and also someone who is willing to get stuck in and deal with the pressure of the role positively I always continually look for ways to improve and move a business forward dynamically and I will always provide outstanding care and attention to those customers and clients I am responsible for so that is a powerful answer to that first question tell me about yourself now you can either take notes as I progress and write down these answers or if you want to stick around I will tow at some stage where you can download my full set of Account Manager interview questions and answers question number two why do you want to work for our company as the Account Manager here is my suggested answer I have chosen your company for four very specific reasons the main reason is you have a solid reputation within the industry and I only want to work for the best organizations the second reason is I am very driven professionally and I feel your company with its future plans and ambitions is somewhere my skills and experience can be put to good use the third reason during my research it became clear that people who either currently work here or who have worked here in the past speak very highly of your company culture finally to be a good Account Manager you have to believe in the products and the services your employer promotes themselves and as you know you have great products and services which will allow me to really excel within the role as your account manager another great positive answer let's move on to the next question in your opinion what are the most important skills and qualities needed to be an effective Account Manager here is my suggested answer I believe there are nine vitally important skills and qualities needed to be successful as an Account Manager these include being a solid communicator who enjoys putting the needs of your customers and clients first being a very good strong organiser and also someone who has good attention to detail skills are also important you need to be a caring person who understands the issues and the problems customers and clients face you also have to be good at problem-solving be willing to carry out all of your duties and responsibilities in a timely manner and also stick to your word if you say you are going to do something you simply have to follow through finally it's important that you take ownership of situations and also be prepared to handle the pressure that will inevitably come with the account managers role what I like about that answer is you are giving a set number of skills and qualities that you think are important that demonstrates to me that you really know a lot about the role of an Account Manager and the skills and qualities needed next question if your account manager interview give me a solid example of when you supported an important customer or client who was experiencing a major problem now this doesn't have to have been in a previous account manager role it could have been in a customer facing role for example let me give you an example of a top scoring answer to this interview question in a previous customer facing role I received a telephone call from an irate customer who had been waiting for a callback from a work colleague regarding an issue they had been experiencing with one of our company products I saw it as my task to take ownership of the situation with a view to resolving the issue there and then as opposed to simply passing a message on and hoping my work colleague would eventually get back in touch I quickly reviewed the case notes whilst the customer waited on the line I then apologized unreservedly for this issue as it was clear my colleague had forgotten to call him back which was unacceptable whilst the customer was still on the phone I spoke to our technical department who managed to prioritize the issue and resolve it there and then whilst I was on the call the end result was by taking ownership of the situation I was able to solve the customers issue and reduce any further stress or upset they were exposed to finally I spoke to my work colleague in private to explain the importance of making sure they followed through with customer service promises which he fully took on board now what I want to quickly do is show you how I've structured that answer I have started off and I've told the interviewer the situation I was in I then went on to explain the task that needed to be done I then gone into detail about the action I took and then I finished off with the result so that process for answering behavioral type interview questions is called the star technique situation task action and result and it's perfect for responding to any kind of account manager behavioral type interview questions what I also like about that answer is at the end you are speaking to the person who made the mistake so you are you know making them aware that they need to change their behavior to make sure that the customer service is up to the required standard let's move on to the next account manager interview question now this comes up common during Account Manager interview how do you manage stressful work situations so as an account manager as you and I know you will be under stress at times under pressure so how do you deal with it here is my suggested answer first and foremost I think it's important to state that I'm someone who actually prefers to work under pressure I prefer the type of situations when you're trying to complete lots of different tasks respond to numerous questions and queries and also I have to solve problems and issues for people in a timely and professional manner now in respect to how I manage stress the first thing I do is to make sure my workload is organized and prioritized I always have clear timescales for completion of all tasks and in what order they need completing in I also whenever stressful situations come about remain calm have a clear and concise plan of action and always remember to maintain professionalism and to use my experience and expertise to work through all tasks as fast as possible and to the highest standards achievable so that shows that you prefer to work under stressful situations and you have a process for handling them and most importantly in the center there you are saying that your workload is organized and prioritized which is very important for managing and dealing with stress at work next question what would you do within the first 30 days of starting as our Account Manager again this is a very common interview question during Account Manager interviews so we want to have a plan in place already before you go to the interview of what you will do in the first 30 days of starting here is a great answer to this question if I'm successful I already have a 30 day plan in place of what I want to achieve within the first few days I will get a full brief from you the senior management team on what it is you need me to focus on within the role now this will include making sure the work I carry out is fully aligned to your financial and commercial objectives then I will set to work getting to know the team developing a thorough understanding of your products and services and also setting targets myself in regard to Account Manager performance I will then start to build positive relationships chips with both customers and clients and also other internal departments within this organization as I see this as an important part of me being able to complete my objectives as your Account Manager so you can pause that if you want and take note of that answer because that's very strong because you have a plan in place and also what I like about that response in particular is you are saying there this will include making sure the work I carry out is fully aligned to your financial and commercial objectives I can pretty much guarantee the other competitors that the interview won't say anything like that at all but that is a positive thing to say in your answer to interview question next interview question how would you deal with a challenging client or customer as the Account Manager here we go I would effectively deal with them in exactly the same way I would do with all customers and clients by being totally professional accommodating and literally bending over backwards when needed to resolve any issues they had but also making sure their specific needs were met as an account manager it's really important to build strong relationships with customers and clients and I would utilize effective communication and interpersonal skills to make sure I was able to deliver on my promises and also provide the best possible service achievable for them I believe that if you take the time to listen build strong long lasting relationships with all clients and customers and put in the extra effort to meet their needs were needed you will definitely reap the rewards in the long run next question well actually we've got reached the end sorry I managed to cover all seven of them so I was enjoying that if you would like to download my full set of account manager interview questions and answers you can click the link in the top right hand corner of the video or go through to my website pass my interview comm as I say you can either download those slides and all of my answers to those account manager interview questions by clicking the link there in the top right hand corner or you can watch the video again and slowly take notes as you progress I hope you've enjoyed that please don't forget to subscribe thank you very much I do genuinely appreciate your support on this channel and I want as many of you to pass your interviews as possible thank you for watching have a brilliant day and I wish you the best for passing your account interview thank you very much
